Privacy Policy

Under The Hood BBQ ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the New Zealand Privacy Act 2020.

By using our website (underthehoodbbq.co.nz) and our services, you consent to the practices described in this policy.

1. Collection of Personal Information

We may collect personal information from you when you:

• Visit our website
• Purchase products or services (catering, masterclasses, merchandise)
• Sign up for our newsletter
• Contact us via email, phone, or our contact form
• Interact with us on social media

The information we collect may include:

• Name
• Contact details (email address, phone number, physical address)
• Payment information (processed securely by our payment providers; we do not store full credit card details)
• Order history and preferences
• Device and browsing information (IP address, browser type) via cookies

2. Use of Personal Information

We use your personal information to:

• Process and deliver your orders and bookings
• Communicate with you regarding your orders, enquiries, or booking details
• Send you marketing communications (if you have opted in), such as our newsletter
• Improve our website, products, and services
• Comply with legal obligations

3. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information to trusted third-party service providers who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential. These include:

• Payment processors (e.g., Stripe)
• Delivery and courier services
• Email marketing platforms
• Website hosting and analytics providers

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, but this may affect the functionality of usage of our site.

5. Security

We take reasonable steps to ensure that your personal information is safe and secure. We use secure communication transmission software (SSL) to encrypt all information you input on our website. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Access to and Correction of Information

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@underthehoodbbq.co.nz.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Under The Hood BBQ
Email: info@underthehoodbbq.co.nz
Phone: +64 21 242 0799